Returns & Exchanges

Returns

If an Item is faulty or is not the size you ordered, you can return for a full refund including the return shipping cost. Please send us an email with your order details.

30 Days to Return

If you don’t like what you ordered or it doesn’t fit right for you, you are able to return or exchange. You must return within 30 days for a refund and cover the return shipping cost. Garment will need to be unworn, clean and with no damages otherwise the refund will not be issued.

*Please note that custom made garments cannot be returned! A custom item is especially made for you and your size and would not be able to be sold if returned which would create waste for the environment.

Exchanges

If you would like to exchange for a different size, please reach out to us first! Return shipping will be covered by customer.

Reach us at ellenthelabel.info@gmail.com